What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
How long does it take for my order to arrive?
Standard shipping for orders in the contiguous US takes 3-5 business days.
International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. USPS First Class Mail will not update the tracking once it leaves the U.S. In order for you to get an update on where your package might be you have to contact your local postal service and provide tracking information to them as it is out of our control once it leaves the U.S.
** BEETxBEET can not assume responsibility for lost or delayed packages and will not issue refunds in these cases
Do you ship internationally?
Yes we do! We offer First Class USPS shipping. Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
(Please note that we do not accept returns and exchanges on International orders)
*Shipping fee does not include additional duties and taxes
*All orders outside of the US may be subject to duties and taxes billed by destination country’s customs department. The recipient is responsible for any additional charges for custom clearance. By placing an international order with us, you are consenting to pay the duties and taxes mandated by your country.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, then you will see the shipping method drop down that shows the country and price. **Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
I checked my tracking # and it says delivered but I never recieved anything.
Go to USPS.com. Then click on Help to the right side navigation menu and choose "Contact Us". Then on the left side of the page select "Send Email" enter your tracking # and then on the "Where is my package" tab click continue and follow the steps to fill out the form to file an investigation on the package.
You can also contact your local post office with a tracking number and they can give you the most accurate information.
Is your packaging eco-friendly?
Yes! We use Eco-Enclose for our packaging which is made from 100% recycled materials, reusable, and recyclable.
What is your return policy?
All Sale items are Final Sale.
If for any reason you are not completely satisfied with your BEETxBEET purchase, you can send it back for a free exchange or refund. We do not accept returns on sale items as they are considered final sale.
Items must be returned in their original condition and can be returned or exchanged within 30 days of delivery. We do not accept items that have been washed or worn.
We do not cover the return shipping cost, but exchanges will be shipped out at no additional cost. Please email us before completing the steps below at firstname.lastname@example.org.
Please follow the steps below:
Unless the mailer is damaged, please re-use the mailer your order came in. It has a new seal on the bag to close your return/exchange. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges so email us before hand to check if your size is available.)
Email us at email@example.com with your order # and return reason or item and size you would like to exchange. We will send you information on where to ship the package.
Once your return is received, your new item(s) will be shipped out at no additional cost or refund will be issued.
**Please note: At this time we can not accept returns from outside of the U.S.
Do you accept returns on sale items?
All sale items are considered FINAL SALE and are not eligible for return or exchange.
I’m an International customer, can I make a return?
We can not accept returns or exchanges at this time for international orders.
Where is your apparel made?
We proudly manufacture our apparel in Los Angeles, CA. That means it’s milled, cut, sewn, dyed and printed locally. The owner, Jacky Wasserman designs all of the graphics as well. To learn more about our process visit the How It’s Made page.
How should I care for my shirts? Will they shrink?
The best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Black tee will shrink and tie-dye or specialty wash shirts are pre-shrunk.
Are the screen print inks you use vegan?
YES! Our amazing screen printers at the female owned DELUXE Screen Printing utilize inks that are vegan and eco-friendly.
How do I know what size shirt to order?
Each product page has links to sizing charts. Refer to these charts and any special instructions given per product. Also, check out our Fit Guide for instructions on how to measure and find the right fitting shirt.
I put my payment info in but keep getting an error. Why?
Check to make sure the zip code attached to your credit card matches what you are putting in for the payment field. Shopify wants to make sure it has fraud protection for you and our store so this is just a precaution to help with that.