FAQs


SHIRTS

 

What brands do you print on?

We like to provide our customer with quality garments at affordable pricing. We source our garments from a variety of brands that have great fashionable options and company ethics that follow a sustainable practice. It’s important to us to provide shirts that feel good to wear and that also fit you well. Most of our line is made in the U.S. and sewn in Los Angeles. No sweatshops are ever used in the making of the garments. 

 

Are your shirts organic?

Currently, the GMO tee, Monsanto Kills  and the Plant Slayer tee are 100% Organic Cotton from Royal Apparel made in the USA. The Animal Liberation sweatpants are from Alternative Apparel and are made with recycled and organic fibers. It is a goal of ours to eventually offer ALL organic and eco-friendly clothing.

 

How should I care for my shirts? Will they shrink?

The best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry. 

* On the 100% organic cotton tee, it's best to not machine dry this tee as it will shrink.

* The In Plants We Trust Women's Tank should hang dry for best results.  

What type of printing process is used on your apparel?

All of our shirts are screen printed by hand. We use water-based eco-friendly inks and occasionally discharge printing. 

Are the screen print inks you use vegan?

YES! Our amazing screen printers at the female owned DELUXE Screen Printing utilize inks that are vegan and eco-friendly.

Here's a list of what the inks do not contain:

  • Are formulated with ingredients that do not contain Latex.
  • Are formulated without Ozone depleting chemicals according to CONEG.
  • Are formulated with ingredients that do not contain Bisphenol-A (BPA).
  • Are formulated without animal by-products or insects.
  • No animals were used in the development or testing.
  • Are formulated with ingredients that do not contain (Dimethylfumarate (DMFu) or Organotin compounds.
  • Are formulated with ingredients that do not contain Brominated compounds.
  • Are formulated with ingredients that do not contain phenols.
  • Are formulated with ingredients that do not contain benzidine based components.
  • Are formulated with ingredients that do not contain palm oil, palm kernel oil, or palm oil derivatives.

Will the printing fade?

Because we choose to use soft water-based inks, some of the prints will fade some after being washed. 

 

Do you print your own shirts?

No, we focus on design and leave the printing to the professionals. We love our local downtown L.A. screen printer and female owned business, Deluxe Screenprinting.

 

How do I know what size shirt to order?

Each product page has links to sizing charts. Refer to these charts and any special instructions given per product. Also, check out our Fit Guide for instructions on how to measure and find the right fitting shirt.

 

Where can I find you in real life?

While we mostly sell our merch online you can find us either at local events or in MooShoes stores nationwide. We do not own a store front.  

 

Will you send me free stuff for promotion on social media?

While we appreciate your interest in our company please do not contact us asking to send you free product to promote on social media. We create specific partnerships with other established brands and influencers whom have a large reach in order to maximize the promotion to benefit both parties involved. 

 

I have a really cool design I want to print, can you do that for me?

No. We do not accept outside designs and do not produce other brands merchandise unless it's a specific collaboration with an established brand/organization. 

 

CHECKOUT

 

I put my payment info in but I keep getting an error. Why?

Check to make sure the zip code attached to your credit card matches what you are putting in for the payment field. Shopify wants to make sure it has fraud protection for you and our store so this is just a precaution to help with that. 

 

PACKAGING

We use Eco-Enclose for our packaging which is made from 100% recycled materials, resuable, and recyclable. 

SHIPPING

 How long does it take for my order to arrive?

Standard shipping for orders in the contiguous US takes 3-5 business days.

International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. It has been known to take up to 6 months for packages to arrive in certain countries when shipping with the cheapest option which is USPS First Class Mail. Choosing USPS First Class Mail will not update the tracking once it leaves the U.S. In order for you to get an update on where your package might be you have to contact your local postal service and provide tracking information to them as it is out of our control once it leaves the U.S..

**If you are an international customer, in order for you to receive your package in a timely manner with tracking ability we highly suggest choosing the DHL 2-Day Express option at checkout. 

 

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.  International orders are shipped via USPS First Class International Mail or DHL 2-Day Express

 

How much does shipping cost?

It depends on your country and the size of your order.  The easiest way to determine your shipping cost is to add the items to your cart, then you will see the shipping method drop down that shows the country and price. **Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

 

Do you ship internationally?

Yes we do. We offer First Class USPS shipping as well as DHL 2-Day Express. The DHL option is the most reliable when shipping overseas and allows for tracking of your package. USPS is unreliable when it comes to tracking after the package leaves the U.S. so we recommend choosing the DHL service and feel like it is competitive with other shipping service rates.  

**Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

 

 

For further questions please contact info@beetxbeet.com

 

RETURNS/EXCHANGES

 

What is your return policy?

If for any reason you are not completely satisfied with your BEETxBEET purchase, you can send it back for a free exchange or refund. Items must be returned in their original condition. If you have pets please inspect the items for pet hair. We will not accept items that are returned with pet hair. We do not accept items that have been washed or worn. We have to re-sell the items you return or exchange so they need to be in their original condition or we can not grant you the refund or exchange.

We do not cover the return shipping cost, but exchanges will be shipped out at no additional cost. Please email us before completing the steps below at info@beetxbeet.com.

Please follow the steps below:
STEP 1

Unless the mailer is damaged, please re-use the mailer your order came in. It has a new seal on the bag to close your return/exchange. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges so email us before hand to check if your size is available.)

STEP 2

Email us at info@beetxbeet.com with your order # and return reason or item and size you would like to exchange. We will send you information on where to ship the package.

STEP 3

Once your return is received, your new item(s) will be shipped out at no additional cost or refund will be issued.

**Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.